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In no event shall COMPANIES its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not COMPANIES have been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from COMPANIES or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall COMPANIES be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.  COMPANIES reserves the right to share file content information with its trusted and reputable corporate partners. These partners abide by their own terms of service and privacy policy. Any information you provide to a third party and any dealings you have with the third party will be governed by their privacy and policies sections. COMPANIES will NEVER provide your credit card, payment details, or mailing information to any third party, including corporate partners. COMPANIES DOES NOT sell customers on mailing lists to any third party.

Our office hours are 8:30 AM- 5:30 PM Monday – Friday PST. Closed on weekends and holidays.

All jobs in by 9:30 AM will be shipped within 5 business days (rush orders ship sooner), problem jobs or jobs that require proofs are not considered in this delivery time. Orders do not start in our production schedule until ALL approvals/payments are received by the customer. Standard Turnaround: ALL ORDERS placed after 9:30 AM, start day one on our production schedule the next morning after the order (excluding weekends & our company holidays). If the turnaround time is not specified at the time of order, your order will be considered as a 5 day shipping request and will be charged accordingly, please note that payment charges cannot be reversed.

We DO NOT accept returns of any personalized products; print, logo wear or embroidery. Since each order is unique to the customer and has no re-sale value, ALL SALES ARE FINAL.

If WE verify that an error was made in the interpretation of your order, we will offer to re-print the order. No Refunds or Credit. COMPANIES reserves the right to review and replace items damaged as a result of a freight carrier. Customers must notify COMPANIES within 5 business days of shipping of any defects. In order to receive replacement the customer must return 100% of the product within 5 days of product delivery. Rush charges and shipping fees are NOT REFUNDABLE.

You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such content originated. This means that you are entirely responsible for all content that you use, send, upload, post or transmit via our services. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable content. You agree to not use our services to send, upload, post or otherwise transmit any content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of COMPANIES. Under no circumstances will COMPANIES be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.

You acknowledge that COMPANIES does not pre-screen content, but that COMPANIES and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that COMPANIES may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of COMPANIES, its users and the public.

By submitting art, logos or electronic files/media to COMPANIES, you understand and agree that COMPANIES reserves the right to display any submitted file content on our website (web-pages) and reserves the right to use said content as sample product for marketing purposes.

COMPANIES is based in Anaheim, California and all transactions take place on COMPANIES servers located in California. Any legal action or proceeding relating to or arising from your access to or use of this site shall be instituted in California. You agree to submit to the court of jurisdiction of Orange County, California and agree that venue in these courts is proper in any such legal action or proceeding.

You agree that you shall indemnify and defend COMPANIES and all parties from whom COMPANIES has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into products.

By submitting any document, electronic file or art to COMPANIES, you agree with our terms and 
1.  Have verified that spelling and content are correct,
2.  Are satisfied with the document layout,
3.  Understand that the document will print EXACTLY as it appears,
4.  You cannot make any changes once the order is placed,
5.  You assume all responsibility for typographical errors.

Customers are fully responsible for final proof and layout approval prior to the production process. All files submitted by the customer, approved by the customer and/or authorized by the customer are assumed by COMPANIES to be accurate and complete. It is the sole responsibility of the customer to reveiw all information for accuracy. COMPANIES assumes NO responsibility for files, proofs or samples that are approved for production by the customer.

COMPANIES is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Computerized Bit/Digitized File Interpretations, or Finished Product Size/Trim. We DO NOT make any changes on customer files. Minimum charge for typesetting and design is $65.00.

Personalized products, including (but not limited to) print, logo wear & embroidery items, are completely unique to each customer and have no resale value. As such, these items are NOT returnable. Due to the specialized and handcrafted nature of personalized products, variations between each item (and from custom samples/proofs) may exist. These variations are the result of computerized bit/digitized interpretations and are not material, thread or stitching defects. These variations DO NOT justify a return of completed products. We DO NOT accept returns of personalized products. Please review your order and custom sample/proof carefully. Once production begins, you are responsible for errors/imperfections that could have been corrected prior to production.

COMPANIES will provide custom samples/proofs for your review and approval. By authorizing production to begin on raw material, you agree with our terms and have verified that spelling and content are correct. Your approval also indicates that you are satisfied with the layout and that you understand items will appear as indicted. Once we receive approval/authorization and the production process begins, you understand that changes cannot be made and you assume the responsibility for errors.

Please review all orders, items, custom samples/proofs carefully before providing authorization for production and upon receipt of all goods.

All artwork or designs and images must be provided in CMYK format, unless otherwise specified. COMPANIES is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. COMPANIES is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. COMPANIES does not, check submissions for spelling, grammar, or any other errors. Designs will be printed as they appear during the approval/proof process. It is the sole responsibility of the customer to ensure that all materials submitted are formatted correctly and free from errors.

COMPANIES is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV Coating may effect or change the appearance of the printed colors. COMPANIES is not liable for the final color appearance of a UV product(s). Color fidelity warranted by COMPANIES is consistent with industry standards for "pleasing color". COMPANIES offers no guarantee of "match-print" or "match-product" color fidelity. COMPANIES cannot prevent slight color drift throughout an order. COMPANIES cannot calibrate the customer’s computer monitor and therefore does not guarantee that the color printed will match the preview as it appears on the customer’s monitor.

COMPANIES will be happy to help you cancel your order prior to approval/production. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If a job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for Logo and Graphic design services. COMPANIES is not responsible for any duplicated orders that are placed due to  customer mistakes.

COMPANIES will not keep order information/electronic files in our system for more than 30 days after the order date.  All files need to be re-submitted every time an order is placed. We apologize for any inconvenience this may cause. If you have any questions please contact our customer service department.

COMPANIES will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall COMPANIES be liable for any consequential or damages resulting from any delay in shipment or delivery. COMPANIES customers agree not to hold COMPANIES liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond COMPANIES direct control. Shipment and delivery dates are calculated based upon estimates provided by our suppliers. COMPANIES ships product from various locations across the United States. Be advised that your merchandise may ship from any of these locations. If your product needs to reach you by a specific date, be sure the appropriate production time and shipping method, other than ground; at the time you place your order. COMPANIES will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

COMPANIES can only use its own shipping account and will not use customer provided account numbers for any couriers. Please note that we don't ship to P.O. Boxes.

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. COMPANIES is not responsible for 3rd party shipping errors, omissions or damaged shipments. Customer assumes all responsibility related to shipping delays by any carrier.

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, COMPANIES will reship the package with corrected address and charge an additional shipping fee for the shipment.
We reserve the right to refuse service without disclosing a reason.

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